Connect an AI assistant to your Rindee account
Most of what you want to know about your phone line is a question, not a dashboard. Did anyone call about the Thursday job? What did they actually say? Can we move the 2pm? Answering any of those means opening the app, finding the right page, and reading.
Rindee now runs a connector, so you can ask instead. An AI assistant you already use can be given access to your Rindee account and work with it from its own chat — looking things up, and making changes when you allow it.
The short version: Rindee now runs a connector at
api.rindee.ai/mcp. An AI assistant you already use can read your Rindee account — calls and transcripts, contacts, appointments, campaigns, analytics — and, if you allow it, book appointments, edit contacts and manage agents.
The connector speaks MCP, the standard most AI assistants now use to reach outside tools, so nothing has to be built for a specific one. There are 60 things it can do.
What a connected assistant can see
- Your agents — their instructions, voices and tools
- Calls, including each call’s transcript, summary and outcome
- Contacts, with their custom fields and tags, and your saved segments
- Appointments, branches, services, staff and their time off
- Campaigns, their results and their batches
- Your phone numbers, and which AI providers have a key connected — never the keys themselves
- Call and appointment analytics, the Activity log, your balance and plan usage
That alone covers most of the questions worth asking. “Summarise the calls we missed yesterday” and “which of last week’s callers didn’t book” are read-only requests.
What it can change, if you allow it
Changes are a separate decision, made when you connect:
- Add, edit and delete contacts and segments
- Book, reschedule, cancel and delete appointments
- Add, edit and delete branches, services, staff and their time off
- Create and edit agents — their instructions, how the call opens, which tools they use. A new agent gets the default voice and makes no calls until you put it on a number or a campaign
- Pause and resume campaigns. A drip campaign pauses as a whole; a bulk campaign pauses batch by batch
Every one of those goes through the same checks as the same change made by hand. An appointment at a time you’re closed, or when the staff member is away, is refused for an assistant exactly as it is for you — the rules live in Rindee, not in the assistant’s good judgement.
What it can’t do
The deliberate gaps matter more than the capabilities, so they’re worth stating plainly. A connected assistant cannot:
- Place a call, start a campaign, or start a new batch
- Request a phone number or spend your balance
- Delete an agent, or change an agent’s voice and speech settings
- Connect or remove AI provider keys
- Change billing, API keys, webhooks, your organization’s members, or its settings
The pattern is that anything which spends money or puts a voice on your line stays in the app, with a person deciding. Reading and arranging is delegated; calling out is not.
Who it is, as far as Rindee is concerned
A connected assistant isn’t a new kind of user with its own powers. It acts as the person who connected it, and it can never do more than they can. If their role changes or they leave the organization, the assistant’s access changes with them.
Two more things decide what it can touch:
The approval page. When you connect, Rindee shows you which organization is being connected and your role in it, everything the assistant will be able to see, and an Allow changes switch. Switch it off before you confirm and the assistant can look but change nothing.
Time. A connection stays live while it’s being used. After 30 days without use, or 90 days after it was made, the assistant has to ask you to sign in again.
Any member can connect an assistant for themselves. On the Connected apps page you can see every one connected to the organization — what it can do, who connected it, and when it was last used — and disconnect it. You can always disconnect your own; disconnecting someone else’s needs the permission to manage API keys, which owners and admins have.
Where its work shows up
Nothing a connected assistant does is invisible. Changes appear on the Activity page under the app’s name and the member who connected it, so a row reads as the app plus the person behind it rather than an anonymous API call. Appointments it books are counted separately in the bookings breakdown on the Appointments dashboard, so you can see how much of your booking is coming through this route. Those appointments are ordinary Rindee bookings in every other respect: they sync to a linked Google Calendar and they get reminders.
Which assistants work today
This is new, and how smooth it is depends on the assistant rather than on us. Being straight about where each one stands:
- Claude is the cleanest path. Add Rindee under Settings → Connectors as a custom connector with the address
https://api.rindee.ai/mcp, keep the options it suggests, and connect. Worth knowing: Claude will sometimes decline to delete something permanently even when asked, so those deletions are made in the app. - ChatGPT works, but needs Developer mode turned on in its settings before a custom connector can be added. That’s a step on OpenAI’s side, not ours, and it’s the kind of thing that gets easier over time rather than something you have to put up with forever.
- Assistants that send a header, such as Claude Code, can connect with a Rindee API key instead of signing in — a single command, and the key needs the Operate permission to make any changes.
If your assistant supports custom MCP connectors, the address is the same in all cases: https://api.rindee.ai/mcp.
Getting to it
Connecting an assistant needs API access, so it’s on the Business and Scale plans. The setup steps for each assistant, and the full list of what the connector can do, are in the developer documentation.
A fair question is whether this matters if you only ever wanted your phone answered. It probably doesn’t, and nothing about it changes how calls are handled. It matters if you’ve ever wanted to ask a question about your calls rather than go and look for the answer — and that turns out to be most of what people do with their call history.
The phone line underneath it. Rindee answers your calls, books into your calendar rather than taking a message, and transfers to a person when the call needs one. Billed by the second with pay as you go by default, no contract — rates are on the pricing page. The connector is one more way into the same account, not a separate product.