Terms of service

Welcome to Rindee. These Terms of Service (the "Terms") govern your access to and use of the Rindee AI calling service, admin dashboard, APIs, and related software (collectively, the "Service") operated by [Rindee Co., Ltd.], a company incorporated under the laws of the Kingdom of Thailand ("Rindee", "we", "us").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

You must provide accurate and current information when creating an account and keep it up to date. You are responsible for the security of your credentials and for all activity that happens under your account.

You agree to use the Service only for lawful purposes and in compliance with all applicable laws — including telecommunications regulations, consumer-protection rules, and data-protection laws in every jurisdiction where you place or receive calls. How we handle your data is described in our Privacy Policy.

Rindee runs on a prepaid wallet. You top up an amount of your choosing; that balance is debited as you use paid features (AI calls, SMS, reminders, outbound campaigns). By default you pay as you go — a small per-minute fee plus the actual AI cost of each call. You may optionally subscribe to a prepaid minute plan, which is purchased and renewed by debiting your wallet for a fixed amount each 30-day period; when plan minutes are exhausted, additional usage bills from your wallet at the pay-as-you-go rate. No feature is gated behind a plan — all features are available on pay-as-you-go and on every plan. There is no card on file and no automatic card charge.

New signups receive $5 in demo credits as a one-time welcome balance. You may cancel a plan at any time; cancellation stops the next renewal, and your remaining plan minutes stay usable until the current period ends, after which the organisation returns to pay-as-you-go. Your data and any remaining wallet balance are preserved.

Pricing for paid features may change from time to time. Material changes will be announced on your account dashboard or by email at least 14 days before taking effect.

Unused credits stay on your wallet and can be spent on any paid feature until the account is closed. Plan purchases and renewals are debited from your wallet and, like top-ups, are non-refundable; cancelling a plan stops future renewals but does not refund the current period.

You may cancel your account at any time from account settings. Cancellation stops future usage but does not entitle you to a refund of past top-ups or remaining wallet balance.

You are solely responsible for obtaining the consents required to place automated or AI-initiated calls and messages in the jurisdictions where your recipients are located. This includes (without limitation) honoring do-not-call registries, opt-out requests, and any identification or disclosure requirements that apply to your calls.

You agree not to use the Service to:

• place calls or send messages that violate applicable law, including anti-spam, anti-fraud, and consumer-protection statutes
• impersonate any person or entity, or misrepresent your affiliation with one
• transmit content that is unlawful, defamatory, harassing, or harmful
• reverse-engineer, resell, or white-label the Service without our prior written consent
• interfere with or disrupt the integrity or performance of the Service or the underlying infrastructure

When you bring your own carrier (Telnyx, Twilio, or similar) you remain responsible for your relationship with that carrier, including all telephony charges and compliance with their acceptable-use policies.

The Service and its original content, features, software, and trademarks are and remain the exclusive property of Rindee and its licensors. You retain ownership of the data and content you upload (contact lists, recordings, transcripts, etc.), and grant Rindee a limited, non-exclusive license to host, process, and transmit that content solely to provide the Service to you.

To the fullest extent permitted by law, Rindee and its directors, employees, partners, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, goodwill, or other intangible losses — arising from or related to your use of the Service.

Our total aggregate liability to you for any claims arising from or relating to these Terms or the Service shall not exceed the greater of (a) the amount you paid to Rindee in the 12 months preceding the claim, or (b) USD 100.

We may suspend or terminate your access to the Service immediately, without prior notice, if you breach these Terms, engage in fraudulent or abusive activity, or if continued provision of the Service would expose Rindee to legal risk. Sections that by their nature should survive termination (including Limitation of Liability, Intellectual Property, and Governing Law) will survive.

These Terms are governed by the laws of the Kingdom of Thailand, without regard to conflict-of-law principles. Any dispute arising from or relating to these Terms or the Service shall be resolved before the competent courts of Bangkok, Thailand.

We may update these Terms from time to time. If a change is material we will provide at least 30 days' notice via email or a prominent notice in the Service. By continuing to use the Service after the revised Terms take effect, you agree to be bound by them.

Questions about these Terms?

• Email: legal@rindee.ai
• General: hello@rindee.ai

This document is provided in English and serves as the legally binding version. Translations, where available, are provided for convenience only.